Date Posted: 2016-07-29
Current jobs openings
Provide phone/email consultation to independently debug complex product problems.
· Provides support on a world-wide basis.
· Displays a positive and consistent customer support/service orientation
· Applies known solutions to solve problems.
· Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments.
· Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
· Applies critical thinking to troubleshoot complex problems.· Documents software defects and call incidents for accurate customer and software audit.
· Provides feedback to appropriate groups on product quality and usage
· Assists less experienced engineers in isolating problems, workarounds and solutions.
· Handles Severity 1,2,3 and escalated Incidents within guidelines.
· Provides consultation to field consultants and partners. Knowledge and Skills: