Customer Service Associate

Date Posted: 2021-03-01

Monthly Salary: 26000-27999

PNB Housing Finance Ltd

Current jobs openings

Job Description

Roles and Responsibilities

This role shall function as customer service executive and will serve customer requests. There are around 60+ branches which will be serviced centrally vide phone call or email.

The employee will be responsible for monitoring and subsequent handling of all customer requests received on phone/email.

The employee will be responsible for serving customer requests in coordination with the branch operations team, branch sales team, legal team etc.

The employee will be responsible for serving customer requests within specified TAT

 

Look for improvements in existing process to reduce TAT

The employee will be responsible for excellent rating from customers on call

The employee will be responsible for migrating customers to alternate channels like mobile application, Customer Portal etc.

 

The employee should possess knowledge and understanding of processing of home loan application, documentation process, understanding of real estate working environment.

The employee will be responsible for executing reschedulements and similar type of transactions upon customer request.

Candidate Profile

Good Communication skills (Well versed with written and spoken English)

Well versed with few regional languages

Team player

Disciplined

Pleasing appearance and attitude

Good interpersonal and presentation skills

Company Profile

www.pnbhousing.com

 

 

Qualification

  • Any Graduate

Skills

  • Good Communication skills
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